Frankfort & Franklin County
Your IT guy should be able to drive over.
I'm Kevin Barnett. Level Up Technologies handles the network, the computers, the email and the things that break first thing Monday morning — onsite, in Frankfort, for a flat monthly fee.
Free consultation. No long-term contract.
Why local matters here
A help desk three time zones away can't look inside your server closet.
Most managed-IT companies selling into Frankfort are run out of Louisville, Lexington or somewhere much further away. The model is remote-first: you open a ticket, you wait in a queue, and a technician who has never seen your building tries to talk you through it over the phone. That works fine right up until the problem is physical — a dead switch, a chewed cable, a modem that needs power-cycling in a locked closet nobody has the key to.
Frankfort businesses have a particular shape to their week. Offices around the Capitol and the state agencies run on the government calendar, so a network outage on a filing deadline is a different kind of emergency than it is elsewhere. Downtown retail and the restaurants that catch the Buffalo Trace and Castle & Key visitor traffic live and die on a card reader that works on a Saturday afternoon. Contractors and trades working out across Franklin County need email and job files on a phone in a truck, not on a desktop back at the shop.
I'm ten minutes from most of it. When something needs hands on it, I put hands on it the same day.
Quick math
What does one day of downtime actually cost you?
Most owners have never put a number on it. Payroll keeps running whether the network does or not — this is just the wages you pay for work that can't happen.
That's one eight-hour day, in wages alone. It doesn't count the jobs you couldn't quote, the customers who called someone else, or the evening you spend catching up.
What's included
The work that stops problems from becoming days.
Monitoring and updates
Machines, network gear and backups checked on a schedule, with updates applied before something falls far enough behind to break.
Onsite when it matters
Remote fixes what remote can fix. For everything else I come to you — same town, usually same day.
Security basics done properly
Real passwords, multi-factor on email, current antivirus, a router that isn't still on its factory login. Most break-ins are boring failures like these.
Backups you've actually tested
A backup nobody has ever restored from is a hope, not a backup. I set them up and I check that they come back.
Email and accounts
Google Workspace and business email kept working, plus adding and removing staff properly when people join or leave.
One number to call
You get me, not a queue. No ticket triage, no explaining your setup to a new person every time.
The honest comparison
Managed IT versus calling someone when it breaks.
Break-fix is not always the wrong answer. If you're three people with three laptops and a cable modem, paying monthly for management is probably money you don't need to spend, and I'll tell you that. Here's the real trade.
Call someone when it breaks
- You pay nothing until something goes wrong
- You find out about problems when they stop you working
- Whoever is available comes out, and learns your setup from scratch
- Cheapest on paper, most expensive on the bad day
- Fine for very small, very simple setups
Managed monthly
- Predictable cost you can budget for
- Most problems get caught before you notice them
- Same person every time, who already knows your building
- Backups, updates and security handled rather than remembered
- Worth it once downtime costs you real money
Pricing
Flat monthly, and you can leave whenever you want.
- ✓ Ongoing management of your wider business technology
- ✓ Monitoring, updates and security maintenance
- ✓ Backups configured and verified
- ✓ Onsite work across Frankfort and Franklin County
- ✓ Direct line to me, not a call center
One-time setup applies at the start. Cancel any time — nothing is held hostage, and you keep your domain, accounts and equipment.
Not ready for the full plan? Lighter tiers run $79/mo to keep things current and working, or $179/mo to actively work your local visibility and reviews as well. If none of those fit, say so — some businesses genuinely just need a few hours of work and no plan at all.
Every one of these starts with a free consultation. I look at your network, devices, internet, website and Google listing, and tell you in plain English what's worth doing. There's no charge for that and no obligation afterwards.
Questions
The things people ask first.
Am I locked into a contract?
No. Every plan is month to month. I'd rather keep you because the work is good than because you signed something in March.
How fast do you actually respond?
You're calling me directly, so there's no queue in front of you. For anything that stops you working I aim to be onsite the same day within Frankfort and Franklin County. I'll be straight with you if I'm already out on another job.
We already have someone. Is it worth switching?
Maybe not. If your current setup works and someone answers when you call, keep them. The consultation is free, so if you want an outside opinion on whether anything's being missed, take it and use it however you like.
Do you work with our existing equipment?
Yes. I'm not going to open by telling you everything has to be replaced. Most small offices are running hardware that's perfectly good and just badly configured or years behind on updates.
What if we only need help occasionally?
Then don't buy a monthly plan. I'll do the work as a one-off job and quote it before I start. Managed support is for businesses where downtime costs enough to be worth preventing.
Do you handle the internet connection too?
Yes, including sites where the wired options are poor — I install Starlink for business locations where cable and fiber fall short.
Let's talk about your setup.
No pitch deck. Tell me what keeps going wrong and I'll tell you honestly whether it's worth paying me to fix it.