Frankfort & Franklin County
Computer repair that comes to you.
I'm Kevin Barnett. I fix business computers, printers and devices onsite in Frankfort — nothing gets boxed up and shipped somewhere, and you're not without a machine for two weeks.
I tell you what it needs and what it costs before I start.
Why local matters here
The machine that's broken is usually the one you can't work without.
The standard options for a broken business computer in Central Kentucky are both bad. You can drop it at a counter, where it goes into a queue and often gets shipped off-site entirely, and you get it back in a week or three. Or you can call a remote support line and spend an hour describing what's on your screen to somebody who can't see it.
Neither works when the machine is the one running your front counter, holding your job files, or printing the invoices. Frankfort's small businesses tend to run lean — the office with four computers where one being down means one person can't work at all, the contractor whose whole quoting setup is on one laptop, the shop downtown where the back-office machine also runs the card reader. There's no spare, and there's no IT department to borrow one from.
So I come to you, and where I can I fix it in place, the same day. When something genuinely needs to leave, I say so up front rather than discovering it after you've handed it over.
Straight answer
Is it worth repairing?
Sometimes the honest answer is that you should buy a new one, and you shouldn't have to pay someone to find that out. Pick the two closest matches.
At this age a repair usually buys you real time, as long as the fix isn't a large fraction of what a replacement costs. I'll quote it before I touch anything.
This is a rule of thumb, not a diagnosis. Two machines with the same symptom can need very different work — that's what looking at it is for.
What I fix
Computers, and everything plugged into them.
Slow machines
The most common call, and usually the most satisfying. Often a drive upgrade and a proper cleanup rather than a new computer.
Won't start or won't stay on
Power problems, failed drives, failing hardware. I find out which before anyone spends money on parts.
Viruses and junk software
Cleaned out properly, plus a look at how it got in — because if that's not fixed it just comes back next month.
New computer setup
Set up, files moved across, email and printers working, old machine wiped properly before it leaves your building.
Printers and devices
The printer that stopped talking to half the office. Tedious, unglamorous, and I'll sort it out.
Files off a dying drive
I'll try, and I'll be honest about the odds. Some failures need a specialist lab and I'll tell you when that's the case.
Pricing
You get the number before I start.
- ✓ Free consultation — tell me what it's doing
- ✓ I look at the machine, onsite where possible
- ✓ You get the cost and the options before any work happens
- ✓ Parts shown separately, at what they cost
- ✓ If it isn't worth fixing, I say so
Repair work is quoted per job because a five-minute fix and a failed drive with no backup are not the same job. What I won't do is start work and hand you a surprise at the end.
Several machines, or this keeps happening? At that point ongoing support is usually cheaper than repeated call-outs. Plans run $79/mo, $179/mo or $299/mo depending on how much you want handled — see IT support in Frankfort. No contract either way.
Questions
The things people ask first.
Do you work on home computers or just business?
Business is what I'm set up for, and it's where I'm most useful. If it's a home machine, call and ask — I'll either help or tell you honestly that you'd be better off elsewhere.
Will I lose my files?
Not if I can help it. Getting your data safe is the first thing I do, before any repair work starts. If the drive itself is the thing that's failed I'll tell you straight away what the realistic chances are.
Can you fix Macs?
Tell me the model and what it's doing. Some Mac work is straightforward and some needs Apple. I'd rather point you the right way than take the job and struggle with it.
How quickly can you get here?
Usually the same day within Frankfort and Franklin County if it's stopping you working. You're calling me directly, so there's no ticket queue in front of you.
Should I just buy a new one?
Sometimes, yes — and I'll say so even though it means I don't get the repair. A machine past eight years old with a hardware fault is rarely worth putting money into. The tool above gives you a rough steer.
Can you set up the replacement too?
Yes. Files moved over, email and printers working, and the old machine wiped properly rather than sitting in a cupboard with your customer data still on it.
Tell me what it's doing.
No jargon and no runaround. If it's worth fixing I'll fix it, and if it isn't I'll tell you that instead.