Lawrenceburg & Anderson County
Lawrenceburg's computer guy is fifteen minutes away.
I'm Kevin Barnett, based in Frankfort, a straight shot up 127. I fix business computers, printers and devices onsite across Anderson County, so your machine stays in your building instead of riding to Lexington and waiting in someone's backlog.
I tell you what it needs and what it costs before I start.
Straight answer
No, I'm not based in Lawrenceburg, but you'd be hard pressed to find anyone closer.
Level Up Technologies is in Frankfort, about fifteen minutes north on 127. Anderson County is practically the next door over, which is more than most people can say about their options for a broken work computer. The real alternatives from Lawrenceburg are a drive to Lexington and back, forty minutes each way for a machine you then leave behind, or a phone-support line where you spend an hour describing a screen to somebody who can't see it.
I come to you. Where I can, I fix it in place the same day, and the computer never leaves your counter. For a small Lawrenceburg business, fifteen minutes up the road beats forty minutes to a strange shop every time.
Why it hurts more here
Anderson County runs on small shops, and small shops don't keep a spare.
Lawrenceburg is a tight-knit county seat where a lot of the economy is one- and two-person operations: a Main Street storefront, a trades business run off a laptop that rides in the truck, a tasting room or a vendor tied into the distilleries out on the ridge. The machine that holds the quotes, the books or the card reader is usually the only machine, and when it dies there's no IT department down the hall and no loaner to grab.
That's where one broken computer turns into a person who can't work and a day you don't get back. It's also why the cheapest conversation you'll ever have with me is the one about a backup, before anything breaks, rather than the one about recovery after it does.
Straight answer
Is it worth repairing?
Sometimes the honest answer is to buy a new one, and you shouldn't have to pay someone to find that out. Pick the two closest matches.
At this age a repair usually buys you real time, as long as the fix isn't a large fraction of what a replacement costs. I'll quote it before I touch anything.
This is a rule of thumb, not a diagnosis. Two machines with the same symptom can need very different work. That's what looking at it is for.
What I fix
Computers, and everything plugged into them.
Slow machines
The most common call, and usually the most satisfying. Often a drive upgrade and a proper cleanup rather than a new computer.
Won't start or won't stay on
Power problems, failed drives, failing hardware. I find out which before anyone spends money on parts.
Viruses and junk software
Cleaned out properly, plus a look at how it got in, because if that's not fixed it just comes back next month.
New computer setup
Set up, files moved across, email and printers working, old machine wiped properly before it leaves your building.
Printers and devices
The printer that stopped talking to half the office, the card reader that dropped out. Tedious, unglamorous, and I'll sort it out.
Files off a dying drive
I'll try, and I'll be honest about the odds. Some failures need a specialist lab and I'll tell you when that's the case.
Pricing
You get the number before I start.
- ✓ Free consultation, tell me what it's doing
- ✓ I look at the machine, onsite where possible
- ✓ You get the cost and the options before any work happens
- ✓ Parts shown separately, at what they cost
- ✓ If it isn't worth fixing, I say so
Repair work is quoted per job because a five-minute fix and a failed drive with no backup are not the same job. What I won't do is start work and hand you a surprise at the end.
Several machines, or this keeps happening? At that point ongoing support is usually cheaper than repeated call-outs. The Get Found plan is $79/month, no setup fee and no contract, if you already have a website. If you need a site built too, it's $499 to build then $179/month, also no contract. See how the support plans work.
Questions
The things people ask first.
You're in Frankfort. How fast can you get to Lawrenceburg?
About fifteen minutes on 127. For anything that's stopping you working I'll get out the same day where I can, and I'll tell you honestly if I'm already committed elsewhere rather than leaving you waiting.
Will I lose my files?
Not if I can help it. Getting your data safe is the first thing I do, before any repair work starts. If the drive itself is the thing that's failed I'll tell you right away what the realistic chances are.
Do you work on home computers or just business?
Business is what I'm set up for, and it's where I'm most useful. If it's a home machine, call and ask. I'll either help or tell you honestly that you'd be better off elsewhere.
Can you fix Macs?
Tell me the model and what it's doing. Some Mac work is straightforward and some needs Apple. I'd rather point you the right way than take the job and struggle with it.
Should I just buy a new one?
Sometimes, yes. And I'll say so even though it means I don't get the repair. A machine past eight years old with a hardware fault is rarely worth putting money into. The tool above gives you a rough steer.
Can you set up the replacement too?
Yes. Files moved over, email and printers working, and the old machine wiped properly rather than sitting in a drawer with your customer data still on it.
Tell me what it's doing.
No jargon and no runaround. If it's worth fixing I'll fix it, and if it isn't I'll tell you that instead.